When you stay at a hotel and the service isn’t up to your standards, you expect to be able to speak with someone about it. Unfortunately, this does not always occur. Staff will sometimes assert that nothing can be done to avoid having to refund your money or give you a room in another part of the hotel. This implies you can’t stay where you are, but there’s also not much place to go. If this has happened to you, you are not alone, but you are not powerless. Learn what to do if the hotel refuses to refund your money and avoid being stuck with an exorbitant hotel bill you didn’t intend to pay!
If you are refused the refund of your money, you may be able to sue for that cost. The Federal Trade Commission Fair Credit Billing Act (FTC) offers some protection for consumers who have been denied refunds for services that they have not used or never agreed to purchase. If the hotel has violated the FTC Act, then you can file a lawsuit against them. The first step is to figure out if you have a case. You may be out of luck if the hotel refuses to return your money because you cancelled too late. However, if the hotel refuses to refund your money for any other reason, then they might be liable for your losses. Hotels can be held accountable for not refunding customers’ money in three ways: breach of contract, quantum meruit, and conversion. To win one of these cases, you must demonstrate that the hotel owes you money or property based on an agreement or promise.
The initial step should be to acquire all of your documents. This includes the original confirmation email, any emails that you sent back and forth with the hotel, the phone call recording if you can get your hands on it, and any written correspondence from the hotel. Once you’ve collected everything, prepare a letter requesting a full refund due to what happened during your stay. Demand letters are a formal way of requesting something from someone or a company who owes you money. The letter will often be in writing and will include the amount owed, the reason for the debt, how much time they have to pay, and what will happen if they do not comply.
If the demand letter does not address your situation, you should consider hiring an attorney. There are many different legal options available when someone owes you money. Before taking any action, you should counsel with an attorney who is competent in this area. It is recommended that you should not sign any agreement that offers less than what you believe you are owed. Finally, most businesses only issue refunds under certain conditions, so it’s crucial to understand the terms of service before making a purchase.